Privacy and Returns Policy kent collectable militaria

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Privacy Notice (UK GDPR Summary)

We respect your privacy and are committed to protecting your personal data.

What we collect: name, contact details, order information, payment info, and website usage data.

How we use it: to process orders, provide customer support, improve our website, and send marketing if you’ve opted in.

Sharing your data: we do not sell your data. We may share it with service providers (payment processors, couriers) or legal authorities when required.

Your rights: you can access, correct, or request deletion of your data, opt out of marketing, and request restrictions on processing.

Cookies: our website uses cookies to improve your experience and analyse traffic. You can manage cookies in your browser settings.

For more information or to exercise your rights, contact us.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy is outlined below:

Eligibility for Returns

• You may return items within 14 days of receipt.

• Items must be returned in their original condition and packaging.

• For original militaria and antiques, authenticity and condition will be checked before a refund is issued.

• Custom orders or special commissions may not be eligible for return unless faulty.

Refunds

• Once we receive and inspect your return, we will notify you by email.

• Approved refunds will be issued to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable, unless the item was faulty or incorrectly supplied.

Exchanges

• Exchanges may be offered for items of equal value, subject to availability.

• Please contact us in advance to confirm exchange options.

Damaged or Faulty Items

• If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

• We will arrange a replacement or full refund, including return shipping costs.

How to Return

1. Contact us to request a return authorisation.

2. Securely package the item, including your order details.

3. Ship the item back to us using a trackable service.

Important Notes

• Buyer is responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using insured and tracked delivery, as we cannot accept responsibility for lost or damaged returns.